You can see it in Slack without a survey. A handful of people draft, summarize, and automate. They are genuinely faster. Around them, colleagues nod, feel late, and quietly keep a private method that still works. Leadership talks about an AI-first culture. What they have built is a two-speed team, and the slower speed is where most of the actual work still sits.
The fluent people did not need your rollout. The others did, and the product was not designed for them.
the first ten minutes
Most workplace tools still open on a blank prompt. That is a door without a handle for anyone who is good at the job and new to the tool. The first screen should name the three jobs this tool is for on this team, show an example from last week, and offer a try-this that cannot break a customer record.
If the only people who succeed arrived with a prompt library, the product selected them. You did not.
A way in is a design problem. It is not a motivational poster.
teach it inside the job
People will not leave a queue to attend a course. The lesson has to show up where the work is: a suggested next step, a note on why this draft looks like that, a handoff to a person when the model is guessing. Find the moment a newer employee used to learn by watching someone senior, and put a supervised step there instead of deleting the moment.
The alternative is a small group that gets faster and a larger group that routes around the official tool. You will call the second group resistant. They are responding to a door you did not build.