Sales finished. The brief was generated, tidy, and in the shared drive. Customer success found it two days later because someone remembered to mention it in Slack. The customer had been told kickoff was underway. It was not. The document had felt like the end of the task to the people who produced it. It was the beginning for the people who had to do something with it.
A file in a folder is not a transfer of responsibility.
name the next person
A handoff has four parts. Who has it now. What they need in order to act. What they are expected to do. How they will know it arrived. If any of those is missing, you have published a document. You have not moved the work.
The screen should do the assignment. Do not rely on someone remembering to paste a link into the right channel. Memory is not a workflow.
Done for me is not the same as started for you.
confirm it landed
Silent failure is how a clean handoff becomes a missed week. If the next team has not picked it up, someone should see that without going looking. A status that says sent is a status about the sender.
Write the handoff for the specific seam you actually have: sales to onboarding, support to engineering, draft to the person who signs. One seam, designed, beats a generic collaboration platform nobody trusts with the real work.